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Changing or resetting your account password

Last Updated: Aug 30, 2016 03:49PM PDT

Changing your password

If you want to change your Spoon.net or Turbo.net password, follow these steps.
  1. Log in to the site.
  2. Click the dropdown arrow next to your username in the upper right corner.
  3. Click the gear icon next to your username in the menu to access your Account Settings page.
  4. Click the Change Password button. You will be asked to confirm your old password, enter a new password, and re-enter the new password for verification.

Resetting a forgotten password

If you've forgotten your password, you can log in to change your password using a verification code sent to your contact email.
  1. Click the Login tab in the upper right corner of the site.
  2. Click the Reset Password link.
  3. Enter your email address and click Continue.
  4. Check your email for the reset email. Copy and paste the reset code EXACTLY (be careful not to include any surrounding spaces) into the reset dialog box. If you have closed the browser window with the reset dialog, your reset email contains a link to re-open it.
  5. Choose and confirm your new password.

Where's my password reset email?

Check that your contact email is correct and valid. 
  1. Log in to the site.
  2. Click the dropdown arrow next to your username in the upper right corner.
  3. Click the gear icon next to your username in the menu to access your Account Settings page.
  4. Click Edit under the Account/Contact Information heading to view and edit your contact email.
If your email is valid, the most common reason for this is that the email is being blocked or is going to your junk mail. Check the issues below:
  • Email is going to the Junk Mail folder
  • Email address is a distribution list in Active Directory and requires authentication to receive email
  • ‚ÄčEmail is being filtered by a spam blocker

Contact Us

  • Post a Question
  • Email Us

  • Phone (North America)
    877-223-3551

    Phone (International)
    +1-206-774-8769
support@spoon.net
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